Privacy Policy.

A. Information You Provide Voluntarily

When you contact us, submit a form, book a consultation, or engage our services, you may provide:

• Full name and job title
• Email address and phone number
• Company name and business details
• Message content, project briefs, and any attachments you share

B. Information Collected Automatically

When you visit our website, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Browser type, version, and device type
• Pages visited, time on page, and referring URLs
• Clickstream data and session duration

This data is collected via server logs, cookies, and analytics tools (such as Google Analytics). It is used in aggregate form to improve site performance and user experience.

C. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Remember your preferences and session data
• Analyze site traffic and user behavior
• Support retargeting and advertising campaigns (e.g., Google Ads, Meta Pixel, LinkedIn Insight Tag)

You may control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website. By continuing to use our site, you consent to our use of cookies as described in this policy. A cookie consent banner will be displayed to users where legally required.

We use the personal information we collect to:

• Respond to inquiries and provide the services you request
• Send service-related communications, invoices, and project updates
• Send marketing communications (you may opt out at any time)
• Improve our website, marketing strategies, and client experience
• Analyze site traffic and performance through anonymized analytics
• Comply with applicable legal and regulatory obligations
• Prevent fraud, enforce our Terms & Conditions, and protect our rights

For users located in California or other jurisdictions with applicable data protection laws, we process your personal data on the following legal bases:

• Your consent (e.g., when you submit a contact form or opt into marketing)
• Performance of a contract (e.g., to deliver services you have engaged us for)
• Our legitimate business interests (e.g., improving our services and website)
• Compliance with a legal obligation

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating our website and delivering our services, including:

• Email delivery and CRM platforms (e.g., HubSpot, Mailchimp)
• Analytics providers (e.g., Google Analytics)
• Website hosting and infrastructure providers
• Payment processors (for billing and invoicing purposes)
• Legal, accounting, or compliance professionals, when required

All third-party service providers are contractually required to maintain the confidentiality and security of your data and to use it only for the purposes for which it was shared.

We may also disclose your information if required to do so by law, court order, or government authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you and how it is used and shared.
• Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: We do not sell personal information. However, certain sharing of data with advertising partners may constitute 'sharing' under CPRA. You may opt out by contacting us at sales@thebigmouthpr.com.
• Right to Limit Use of Sensitive Personal Information: To the extent we process sensitive personal information, you may request that we limit such use.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your California privacy rights.

To exercise any of these rights, please submit a verifiable consumer request to sales@thebigmouthpr.com. We will respond within 45 days as required by law.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at sales@thebigmouthpr.com, and we will promptly delete such information from our records. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to remove that information.

If you receive marketing or promotional emails from us, each email will include a clear and conspicuous unsubscribe link. By clicking the unsubscribe link or contacting us directly, you may opt out of future marketing communications at any time. We comply with the requirements of the CAN-SPAM Act and will not send unsolicited commercial email in violation of applicable law. Transactional and service-related communications are not subject to opt-out.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, and comply with legal, tax, and accounting obligations. In general:

• Contact form data and consultation records: retained for up to 3 years after last contact
• Active client records: retained for the duration of the engagement plus 5 years
• Analytics data: retained in accordance with our analytics provider's data retention settings

When personal data is no longer needed, we will securely delete or anonymize it.

We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data transmitted to and from our website, access controls, and regular security reviews.

No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify affected individuals as required by applicable law.

Our website may contain links to third-party websites, social media platforms, or external resources. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before submitting any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us:

Note: This Privacy Policy is intended to comply with applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), the Children's Online Privacy Protection Act (COPPA), and the CAN-SPAM Act. It does not constitute legal advice. We recommend periodic review by qualified legal counsel.